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Frequently Asked Questions

What is your return policy for unopened items within 7 days?

If you return an unopened item within 7 days of receiving it, you are eligible for a full refund.

Please note:


  • You are responsible for the return shipping fees.

  • Once we receive and inspect the unopened item, we will refund you via your original payment method.

Can I return unopened items after 7 days?

Yes. Unopened items returned after 7 days may incur a 15% restocking fee.

Please note:


  • Return shipping fees are your responsibility.

  • After we receive and inspect the unopened item, we will deduct the restocking fee and issue your refund.

What if I want to return an item I have already used?

Used item returns due to change of mind may be accepted with:


  • A 25% restocking fee, plus

  • Additional recovering costs (if the item must be resold as refurbished or discounted).

    Return shipping fees apply.

    Each case is assessed individually, but we will aim for a fair and satisfactory outcome.

Who pays for return shipping?

In all cases (unopened or used), customers are responsible for the return shipping costs.

How long does it take to receive my refund?

Once the returned item arrives and passes inspection, we will process the refund to your original payment method.

Please allow a reasonable time for the refund to appear in your account depending on your bank or payment provider.

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